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Ethnopharmacology for women

Terms and Conditions​

Last updated: 29.10.2024.


Welcome to femme.eco, your trusted online store for organic herb products. 

By using our website, you agree to the following terms and conditions. Please read them carefully.



1. Acceptance of Terms

By accessing our website or placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please discontinue using our website.


2. Eligibility

To make a purchase at femme.eco, you must be at least 18 years old and capable of entering into a binding contract. By placing an order, you confirm that you meet these requirements.


3. Products and Descriptions

  • Our products are organically certified food items carefully crafted, but we do not guarantee specific outcomes that may result from using our products.
  • Product descriptions, images, and information on femme.eco are for informational purposes only. While we strive to ensure accuracy, we cannot guarantee that all descriptions or other information are entirely free of errors or omissions.

4. Disclaimer of Medical Advice

  • The information provided on the site is not intended as medical advice, diagnosis, or treatment. Please consult a qualified healthcare provider before using any of our products, especially if you are pregnant, breastfeeding, taking medication, or have any medical condition.

5. Pricing and Payments

  • All prices are listed in euros (€) and are subject to change without prior notice. Prices do not include shipping fees, which will be calculated at checkout.
  • Payments are processed through Klix (klix.app AS “Citadele banka”, 40103303559) and PayPal (paypal.com, PayPal (Europe) S.à r.l. et Cie, S.C.A.) ensuring secure and encrypted transactions.

6. Order Processing and Shipping

  • Orders are generally processed and shipped within 1-3 business days. However, if an item is not in stock and needs to be produced, the delivery time may be longer.
  • Our products are made from agricultural raw materials, which are limited in quantity and subject to seasonality, weather conditions, and crop yield. Therefore, certain products may be unavailable due to limited supply.
  • Shipping costs are calculated at checkout, and we are not responsible for delays caused by external factors, such as customs procedures or postal services.

7. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period starts the day you receive your order.
To exercise this right, contact us at info@femme.eco with a clear statement of your decision. If you withdraw, we’ll refund your payment (excluding delivery costs) within 14 days after receiving the returned goods, using your original payment method. If the goods are not returned, a refund is not possible. You must return the items within 14 days at your expense unless otherwise specified. Items must be unused and in their original packaging.
Exceptions: The right of withdrawal doesn’t apply to sealed items unfit for return due to hygiene reasons once unsealed, or custom-made products.

8. Returns and Refunds

Due to the perishable nature of food products sold by femme.eco, returns and refunds are generally not available. However, we understand that mistakes can happen, and we are committed to ensuring your satisfaction. Therefore, we will accept returns and issue refunds in the following situations:

  • Defective Item: If you receive an item that is damaged or spoiled upon arrival, please contact us immediately. We will arrange for a replacement or a full refund, whichever you prefer.
  • Incorrect Item: If you receive an item that is different from what you ordered, please contact us as soon as possible. We will arrange for the correct item to be shipped to you at no additional cost. If the correct item is unavailable, you will be eligible for a full refund.

To request a return or refund:
Contact our customer service team within 14 days of receiving your order. You can reach us by email at info@femme.eco.
Please provide your order number, a description of the issue, and any photos that may be helpful.
Our customer service team will review your request and get back to you with instructions on how to return the item.

Please note:
We will only accept returns for unused items.
You are responsible for the cost of returning the item to us.
Refunds will be issued to the original payment method used for the purchase.

Address for return: 
1) Post/courier: SIA "Pro Natural", Kalnberzi, Plakanciems, Kekava Municipality, LV-2113, Latvia  
or 
2) Parcel machine: Omniva Plakanciema pakomats.(phone +371 29353793).

9. Limitation of Liability

  • SIA "Pro Natural," to the fullest extent permitted by law, disclaims all warranties, express or implied, regarding products sold on femme.eco.
  • We are not liable for any losses, damages, or injuries resulting from the use of our products, including but not limited to allergic reactions or improper use of the products.

10. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.

11. Intellectual Property

  • All content on femme.eco, including texts, images, and graphics, is the property of SIA "Pro Natural" and is protected by copyright law. Unauthorized use, reproduction, or distribution is prohibited.

12. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. By continuing to use our website, you agree to be bound by any such changes.

13. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Latvia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Latvia.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:


SIA "Pro Natural", LV40003929824

Email: info@femme.eco

Address: Kalnberzi, Plakanciems, Kekava Municipality, LV-2113, Latvia



Thank you for shopping at femme.eco. 

We value your trust and look forward to providing you with the highest quality natural and organic food products.