At femme.eco, we value and respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, use our services, including online chat, contact forms, and subscribe to our newsletters.

1. Information we collect

• Personal Information: When you place an order, contact us through our contact form or online chat, or subscribe to our newsletters, we may collect personal information such as your name, email address, phone number, and shipping address.
• Payment Information: Payment processing is handled securely through Klix (klix.app AS “Citadele banka”, 40103303559) and PayPal (paypal.com, PayPal (Europe) S.à r.l. et Cie, S.C.A.), and we do not store your credit card or banking information on our servers.
• Automatic Information: We may automatically collect certain information about your visit to femme.eco, including your IP address, browser type, device information, and browsing behavior, through cookies and similar technologies.

2. How We Use Your Information

• Order Fulfillment: To process and deliver your orders, including managing shipping and returns.
• Customer Support: To respond to inquiries, provide support via online chat, and answer questions submitted through our contact form.
• Marketing and Updates: With your consent, we may use your email to send newsletters, special offers, and updates about our products and services. You may unsubscribe from these communications at any time by following the instructions in each email.
• Site Improvement: To analyze and improve our website performance, usability, and security.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, such as remembering your preferences, managing your shopping cart, and providing personalized content. By using our site, you consent to the use of cookies as described in this policy. You can control cookie settings in your browser, but disabling cookies may affect site functionality.

4. Disclosure of Information

• We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or sending newsletters, as long as they agree to keep your information confidential and secure.
• In cases where it is required by law or to protect our rights, property, or safety, we may disclose your personal information to law enforcement or other relevant authorities.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. Despite our efforts, no online transmission is entirely secure, and we cannot guarantee the absolute security of your data.

6. Online Chat and Contact Form

• Online Chat: Our online chat feature allows us to provide you with customer support in real-time. Information shared in the chat may be recorded and stored to help us serve you better and improve our services. Sensitive personal data should not be shared through the chat.
• Contact Form: When you submit an inquiry through our contact form, we collect the information provided to respond to your questions and manage our customer service communications.

7. Newsletter Subscriptions

By subscribing to our newsletter, you consent to receive email communications from femme.eco, including updates, promotions, and offers. You may opt-out of these emails at any time by clicking the "unsubscribe" link in each email. We use your subscription information solely for communicating news related to femme.eco and do not share it with third parties for marketing purposes.

8. Your Rights

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.
• Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
• To exercise any of these rights, please contact us at .

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page, and the updated version will take effect as of the date specified.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SIA "Pro Natural", LV40003929824

Email: info@femme.eco

Address: Kalnberzi, Plakanciems, Kekava Municipality, LV-2113, Latvia